Shipping & Returns
Thank you for shopping at gameroomathome.com. This Shipping and Returns policy covers all items purchased through gameroomathome.com.
Game Room at Home reserves the right to update the rules when necessary, and the updated version will be published on gameroomathome.com with immediate effect.
A Few Things to Know:
Please note, holidays, covid-19, abnormal weather, supply chain issues, or other abnormal situations may affect shipping times. At the present time, we are only able to ship to the lower, contiguous 48 states, which would exclude Alaska, Hawaii, Puerto Rico, or international locations.
If our supplier cannot fulfill the buyer's order, under the condition, but not limited to, no stock or other conditions, the supplier has the right to cancel and refund the order.
For after-sales issues, buyers should file a return & refund request within 3 days of the delivery date.
Products must be returned in their original packaging with all accessories, media, cables, chargers etc. Refunds may take up to 30 days depending on warehouse. Refunds will be processed back to the original form of payment.
Types of Returns and What to Expect:
Wrong Receipt Information - If the buyer puts wrong receipt information on an order, the buyer should contact Game Room at Home to request the supplier update the order with the correct receipt information. Please note, the receipt information correction or order cancellation are not guaranteed. If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information. If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 3 business days of receiving the goods, at buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note, buyer will additionally be in charge of the redelivery fee. If the order cannot be corrected or returned, the buyer will bear the losses.
Unwanted - You will be refunded the cost of the product minus a 35% restocking fee.
Returned to Sender - You will be refunded the cost of the product minus a 35% restocking fee.
Lost in Transit - We will initiate a claim with the carrier, if the item is found/delivered to customer the claim will be closed. If there was insurance on the order and the carrier approves the claim, you will receive a full refund.
Defective - If the warehouse inspects the item and can replicate the defect or visually see it, you will receive a full refund.
Damaged - Damages must be reported within 3 days of package delivery and we will initiate a damage claim with the carrier. You will need to provide proof of the damage (usually photo(s) will be requested). If the claim is approved by the carrier, you will receive a full refund. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Game Room at Home has the right to reject the return and refund request. Whether the evidence is compelling or not will ultimately be determined by Game Room at Home.
Missing Part(s) - In most cases we will get the warehouse to send the missing part(s), if this is not an option it will be treated as a "Not as Described" return.
Not as Described - If a product arrives not as described, we will review it on a case-by-case basis and may ask for additional information, if the item is found to actually be "Not as Described" you will receive a full refund.
Shipping Labels - Buyers are responsible for return shipping on all returns, although in some cases we may send a return label.
Secure Payments
